As your business grows you may consider the immensely popular practice of business process outsourcing. Martin Andersons company, Lemon Business Solutions, handles over 2m calls a year plus emails and chatbots. They integrate with your own software or with CRMs and other systems such as Genesys, Cloudfm, Concerto, Sage, Salesforce and Verisae. In their own words they help you to streamline processes, save time, reduce costs, remove tedious operations and improve productivity.
The company is UKAS certified for ISO9001 and ISO27001 and also work to ISO22301 standards for business continuity,
It is not just a reception service though – they really get to know your company through a dedicated account manager and offer a wide range of services from handling inbound sales calls, building your CRM to providing technical support on your products.
It also means if working from home with a family you always present how professional you are with no kids or dogs barking in the background. Something I would have benefitted from in this film.
The timings of the film are below. View on YouTube to access this feature.